Sam Wandi
Founder of TrainedTeam. Eight years running operations for a warehouse and manufacturing business that ships over 40,000 units a week. TrainedTeam is the tool I kept wishing I had.
The day job
Day to day, I run operations at a business that ships over 40,000 units a week through a warehouse and manufacturing floor.
The job is to keep standards consistent across a growing team. New starters arriving every week. Experienced operators moving between stations. Quality checks happening at every step.
What I kept finding was that my managers and team leads weren't short on expertise. They were short on time.
They knew exactly how the job should be done. They just couldn't easily get that knowledge out of their heads, into a format their team could follow, and back into proof that the work had been done right.
The bar to produce a single SOP was too high. So nothing got written.
Why we built TrainedTeam
The goal was simple. Standardise and raise the level of competency across the team. Give leaders the resources to upskill the people who work for them.
But when I looked at the existing tools, none of them worked the way busy operations teams actually work. Traditional LMS platforms were built for a different world. One where you had a full-time content team, or where managers had hours to spend writing.
To create anything useful, you needed to be a good reader, a good writer, and a good teacher. My floor supervisors were brilliant at their jobs. They just weren't natural content authors.
So we built what I kept wishing I had. A platform where a busy manager can define the pillars, values, and quality metrics that matter in their operation, and have AI do the heavy lifting on turning them into clear, well-structured SOPs, instructions, and documentation. In any industry. From manufacturing to hospitality to healthcare to marketing.
Where traditional LMS tools fall short
Authoring is too hard
You need to be a skilled writer to produce useful training material. Most floor supervisors, team leads, and managers don’t have time for that, even when they know the process better than anyone.
One learning path for everyone
Every LMS I tried assumed the same path for the whole business. The warehouse team doesn’t need the restaurant team’s training. Different roles need different content, structured differently.
No proof at the moment of work
Training in one place, the job in another. You couldn’t confirm, as someone was processing a unit, that the right steps had been followed or the PPE check had been done.
How TrainedTeam is different
TrainedTeam is AI-native from the first blank page to the last audit-ready record. You define the things that matter, your core pillars, your quality metrics, your compliance requirements, and the platform helps you turn them into structured content that lives where the work happens.
Content can be organised into collections and threads, segmented by team. Managers can assign specific training to specific people. Runs walk team members through procedures step by step, capturing photo evidence and signed acknowledgments in the moment.
Every check, every completion, every signature becomes searchable proof. Ready whenever an inspector, auditor, or tribunal asks.
It's the tool I kept wishing I had.
Articles by Sam
9 published pieces.
Video to SOP in 10 minutes: the AI-native approach to workplace training
Your team already records how they do the work. Here's how to turn those videos into structured, testable SOPs with AI doing the heavy lifting.
10 red flags in your existing SOPs (a 5-minute audit)
Open any SOP your team uses today. If you spot three of these, the document is closer to wallpaper than working instruction.
Training completion rates are the wrong metric. Here's what to measure instead.
"87% complete" means nothing if your team can't do the job. A better framework for measuring whether training actually changed behaviour.
Why hospitality onboarding is broken (and the fix that works on a 4-hour shift)
Turnover exceeds 70% in many venues. "Two weeks of induction" is fantasy. What a 90-minute structured induction actually looks like, shift by shift.
Training ROI: how to actually measure it, and what to do with the answer
Training's ROI is real, but the usual measurements are nonsense. A grounded framework for building a business case that your CFO will accept.
The new starter's first 30 days: a structured onboarding playbook
A week-by-week plan for turning new hires into productive team members without relying on shadowing, guesswork, or "ask Sarah."
SOPs, work instructions, and policies: what goes where (and why it matters)
Muddling these three document types is one of the commonest reasons compliance work feels chaotic. A clear model for which content belongs in which format.
10 signs your team has an SOP problem (and what to do about it)
If three of these feel familiar, your team is losing hours a week to undocumented process. A diagnostic plus a plan to move from "it's in Sarah's head" to "it's in the system."
How to write an SOP your team will actually follow
Most SOPs fail not because they're wrong, but because they're unreadable, unverifiable, and hard to find. A working-writer's guide to SOPs that get used.
See what TrainedTeam does
AI-native training, SOPs, and compliance. Free plan for up to 5 users.